SURVEY PELANGGAN ATEJA CUSTOMER SURVEY QUESTIONS Terima kasih atas kesediaan anda untuk dapat berpartisipasi dalam survey singkat ini. Mohon diisi dengan lengkap. Thank you for your assistance. Please fill the below questionnaire. Document Posted by Anonymous, at Fri 04/26/2024 08:11:59 AM

Nama (Name) : Perusahaan (Company) : Jabatan (Position) : Segmen (Segment) : Home Furnishing Fabrics Outdoor Fabric Window Covering Fabrics Drapery Fabrics Transportation Interior Fabrics (Secondary) Transportation Interior Fabrics (OEM) Office & Contract Fabrics Mattress Ticking Composite Membrane 1 = Buruk (Poor) 2 = Sedang (Fair) 3 = Baik (Good) 4 = Sangat Baik (Very Good) 5 = Istimewa (Excellent) PRODUK (PRODUCT) 1. Ateja memberikan kualitas produk yang stabil Ateja consistently maintains stability in product quality ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 2. Desain produk Ateja sesuai kebutuhan pasar Ateja designs meet the market needs ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 3. Warna produk Ateja sesuai kebutuhan pasar Color range of Ateja product meets the market needs ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 4. Ateja memberikan minimum kuantiti order sesuai kebutuhan pasar Ateja provide minimum quantity order according to the market needs ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 5. Produk Ateja dapat menjadi acuan trend ke depan Ateja provide design and colors as trend setter ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 HARGA (PRICE) 1. Ateja memberikan harga yang kompetitif Ateja offers its products at competitive prices ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 2. Ateja memberikan produk dengan nilai tambah tinggi Ateja offers its products with high value added ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 PROMOSI (PROMOTION) 1. Penampilan sampel Ateja baik Ateja provides good quality of samples ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 2. Jumlah sampel yang diberikan Ateja mencukupi kebutuhan pasar The quantity of samples distributed fulfils the market needs ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 3. Ateja memberikan dukungan mock up sampel yang memadai Ateja provides sufficient mock up samples as requested ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 4. Ateja memberikan dukungan dalam program promosi pelanggan Ateja provides support to the promotional programme of the customers ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 DISTRIBUSI (DISTRIBUTIONS) 1. Ateja memberikan waktu pengiriman (lead time produksi) sesuai permintaan pasar Ateja offers delivery time that meets customer needs ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 2. Ateja mengirimkan pesanan sesuai waktu yang dijanjikan Ateja delivers on time ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 3. Kedisiplinan, komunikasi dan sikap dari driver Discipline, communication and attitude from the driver ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 4. Kualitas bahan pembungkus yang baik Good packaging quality ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 SDM (MORALE / SUPPORT) 1. Personil Ateja memiliki pengetahuan yang memadai tentang produk yang dijual Ateja personnel has adequate product knowledge ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 2. Personil Ateja menangani komplain dengan baik dan profesional Ateja personnel handles customer complaints profesionally and satisfactorily ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 3. Personil Ateja tanggap terhadap permintaan langganan Ateja personnel is responsive to customer request ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 4. Personil Ateja memberikan pelayanan yang ramah, sopan dan tuntas Ateja personnel serves customers with courteous attitude ATEJA Score : 1 2 3 4 5 Others Score : 1 2 3 4 5 Komentar & Saran (Others comments / Suggestion) : Note : Untuk item yang tidak compatible dengan segmennya, dapat dipilih nilai 3 Please select value 3 for item which not compatible with your segment

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